Last updated: November 13, 2026
These Terms and Conditions explain how to use CarRentalStavanger.com and book a rental car through our website. Please read them together with the conditions of your selected offer before making a reservation.
1. About CarRentalStavanger.com
CarRentalStavanger.com is a car rental aggregator. We help customers compare and book vehicles from international and local rental companies in Stavanger.
We do not own or operate the rental vehicles. Your selected rental company provides the vehicle and is responsible for the rental service. You will enter into a separate rental agreement with that company when collecting your car.
These terms govern our booking service. The conditions presented before payment and the rental company’s agreement govern the vehicle rental. Nothing in these terms limits your mandatory consumer rights.
2. Rental Locations
You can book a car for collection at Stavanger Airport (SVG). City pickup and delivery to a hotel or another agreed address may also be available.
Available locations, delivery charges, opening hours, and collection arrangements depend on the selected rental company. Check these details before confirming your booking.
3. How to Book
- Select your pickup and return locations.
- Enter your rental dates and times.
- Choose a vehicle or vehicle category.
- Select available options, such as no deposit, no credit card, insurance, or a child seat.
- Provide accurate driver contact details and any other required information.
- Review the price, payment requirements, and rental conditions.
- Complete your reservation by paying 20% or the full amount, depending on the selected offer.
After your booking is confirmed, a voucher will be sent to your email address. It contains your reservation details, collection instructions, and the rental company’s contact information.
If you do not receive your voucher, check your spam folder and contact us before your scheduled pickup.
4. Booking Information and Confirmation
You are responsible for providing correct booking details, including the driver’s name, email address, telephone number, rental dates, and collection location.
A booking request is subject to availability and confirmation. Your confirmation and voucher identify the agreed reservation. Contact us promptly if you notice an error.
Unless a specific model is expressly guaranteed, vehicles are booked by category. The rental company may provide a vehicle with similar characteristics in the confirmed category.
5. Prices and Payments
The amount payable online is either 20% of the booking price or the full amount, as displayed during checkout.
If you pay 20% online, the remaining balance is payable according to the instructions in your booking confirmation. Cash or debit card payment at pickup is available only where the selected offer allows it.
Full payment of the booking price does not automatically remove a security deposit or charges for optional services purchased separately.
Before paying, review the currency, included services, applicable taxes, mandatory charges, and any amounts payable at collection. Your bank or payment provider may apply currency conversion or transaction fees.
6. Car Rental Without a Deposit
Selected offers allow you to rent a car without a security deposit. To use this option, choose an offer explicitly marked as requiring no deposit and review its conditions.
No deposit does not automatically mean that all damage, fines, fuel charges, or other obligations are covered. Your responsibilities remain subject to the rental agreement and the protection included in your booking.
7. Car Rental Without a Credit Card
Selected rental companies offer cars without requiring a credit card. Choose an offer that expressly includes this option.
Alternative payment methods and identification requirements vary by supplier. A debit card may still be required, and the card may need to be in the main driver’s name.
8. Cash and Debit Card Payments
Cash and debit card payments are available with selected offers. Acceptance depends on the rental company, vehicle category, and booking conditions.
Permission to pay the rental balance in cash does not necessarily mean that a cash security deposit is accepted. Check the payment and deposit requirements separately.
9. Driver Requirements and Documents
The main driver and any additional drivers must meet the rental company’s age and driving experience requirements.
Documents required at collection may include:
- A valid passport or national identity document.
- A valid driving licence held for the minimum period required by the supplier.
- An International Driving Permit, where required, together with the original driving licence.
- The booking voucher.
- An accepted payment card, where required by the selected offer.
Age limits, document requirements, and additional driver charges are shown in the offer conditions. Failure to meet these requirements may result in refusal to release the vehicle. Any cancellation charges must follow the applicable booking conditions and law.
10. Insurance and Optional Protection
Included insurance and optional protection vary by offer. Review the coverage, excess, exclusions, and claims procedure before booking.
Additional protection may be available during booking or at collection. Some products reduce the rental company’s excess, while others reimburse eligible costs after a claim. Check which type applies to your booking.
Insurance does not remove your obligation to follow the rental agreement. Damage to tyres, glass, the underbody, keys, or the interior may be excluded unless expressly covered.
11. Additional Options
Available extras may include child seats, additional drivers, and other equipment. Availability and prices depend on the supplier and selected vehicle.
Check whether an extra is confirmed or subject to availability and whether payment is collected online or at pickup. Only drivers authorised under the rental agreement may drive the vehicle.
12. Mileage
Unlimited mileage is available with selected offers. Where included, no distance charge applies to driving permitted under the rental agreement.
Other offers may have a mileage allowance and a charge for additional distance. Unlimited mileage does not remove restrictions on cross border travel, prohibited roads, or vehicle use.
13. Collection and Hotel Delivery
Follow the collection instructions in your voucher. Depending on the supplier, pickup may take place at a rental desk, a designated meeting point, a key box, or another agreed location.
Hotel and city delivery must be arranged and confirmed in advance. Additional charges may apply where disclosed in the offer.
Contact the rental company if your flight is delayed or you expect to arrive late. Collection outside the confirmed time depends on the supplier’s availability and conditions.
Before driving away, inspect the vehicle and report any existing damage or missing equipment. Keep a copy of the collection report and relevant photographs.
14. Vehicle Use and Return
You must use the vehicle in accordance with local law and the rental agreement. Observe restrictions on authorised drivers, travel areas, ferries, border crossings, and road types.
Return the car to the agreed location at the confirmed time, with the required fuel or battery level and all supplied equipment.
Charges for late return, missing fuel, insufficient battery charge, damage, lost equipment, or cleaning may apply where permitted by the rental agreement and applicable law.
Road tolls, parking charges, traffic fines, and related administration fees are handled according to the supplier’s conditions. Check how these costs will be collected.
15. Booking Changes
To request a change, use the contact details or booking management instructions in your voucher. You may also contact us for assistance.
Changes depend on availability and may affect the price. A change is effective only after it has been confirmed. Some changes may require cancellation and a new reservation under the applicable conditions.
16. Cancellations and Refunds
Free cancellation is available with selected offers. The cancellation deadline and any exclusions are displayed in the booking conditions.
Where your booking includes free cancellation, cancel through the specified channel before the stated deadline to qualify under that policy.
Cancellation after the deadline, failure to collect the vehicle, or failure to present the required documents may result in charges under the conditions disclosed before booking.
Paying only 20% does not automatically make that payment refundable. Refund eligibility depends on the selected cancellation policy and any applicable legal rights.
Any refund due will be handled by the party responsible for the payment under the booking conditions. Processing time depends on the payment provider and your bank.
Early return or unused rental days do not automatically qualify for a refund. Any entitlement depends on the rental conditions and applicable law.
17. Availability and Supplier Changes
If the rental company cannot provide the confirmed service, contact it and notify us promptly. We will assist with communication and available alternatives.
Any proposed replacement, price adjustment, cancellation, or refund must follow the booking conditions and applicable law. You do not have to accept a materially different service where the law gives you a right to refuse it.
18. Accidents, Breakdowns, and Complaints
For an accident, breakdown, or urgent vehicle issue, contact the rental company’s emergency or assistance number shown in your voucher or rental agreement. Contact emergency services where necessary.
Follow the supplier’s reporting instructions and obtain any required documentation. Do not arrange repairs without authorisation unless necessary under applicable law or to address an immediate safety risk.
For a booking complaint, email us with your reservation number, a description of the issue, and relevant supporting documents. Issues concerning vehicle condition, deposits, or charges should also be reported directly to the rental company.
19. Responsibility
CarRentalStavanger.com is responsible for its own booking services in accordance with applicable law. The rental company is responsible for supplying the vehicle and performing its obligations under the rental agreement.
Nothing in these terms excludes liability that cannot lawfully be excluded or restricts mandatory consumer remedies.
20. Personal Information
Personal information is processed as described in our Privacy Policy. Information necessary to arrange and fulfil your reservation may be shared with the selected rental company and relevant booking or payment providers.
21. Updates to These Terms
We may update these terms for future bookings. The version accepted when you make your reservation applies to that booking, subject to changes required by applicable law or otherwise validly agreed with you.
22. Contact Us
For booking questions or assistance, please contact:
Website: CarRentalStavanger.com
Email: [email protected]