Privacy Policy

Last updated: November 13, 2026

This Privacy Policy explains how CarRentalStavanger.com handles personal information when you visit our website, submit an enquiry, or make a car rental booking through our service.

1. About Our Service

CarRentalStavanger.com is a car rental aggregator that helps customers compare offers from international and local rental companies. The selected rental company provides the vehicle and delivers the rental service under its own terms.

For questions about this Privacy Policy or the handling of your personal information, contact us at [email protected].

2. Information We Collect

Depending on how you use our website and booking services, the information processed may include:

• Contact details, such as your name, email address, and telephone number.
• Booking details, including pickup and return locations, rental dates, vehicle preferences, and selected extras.
• Driver information required to check eligibility or arrange a booking, such as age or country of residence.
• Booking references, payment status, and transaction information needed to manage your reservation.
• Messages and other information you provide when contacting customer support.
• Technical information, such as your IP address, browser type, device information, and website access logs.
• Cookie preferences and consent records, where applicable.

The rental company may separately request your driving licence, identification documents, and payment details when completing the rental agreement. Its own privacy policy applies to information it collects directly.

3. How We Use Your Information

We use personal information where necessary to:

• Respond to enquiries and help you compare rental offers.
• Process booking requests and communicate with the selected rental provider.
• Send booking confirmations, vouchers, and reservation updates.
• Handle booking changes, cancellations, and support requests.
• Maintain website functionality and protect against fraud, misuse, and security threats.
• Meet applicable legal, accounting, and recordkeeping requirements.
• Provide optional analytics or marketing activities where the required consent has been obtained.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we rely on the following legal bases, depending on the activity:

• Contractual necessity, to take steps at your request before a booking and to provide the services you request.
• Legal obligations, where processing is required by applicable law.
• Legitimate interests, such as maintaining website security, preventing fraud, and managing customer enquiries, where these interests do not override your rights.
• Consent, where required for optional cookies or marketing communications.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before that withdrawal.

5. Sharing Information

Your information may be shared with the parties involved in providing the services you request:

• Rental companies, to confirm availability, arrange your reservation, and provide the vehicle and selected extras.
• Booking platform providers, where their systems are used to process or manage your reservation.
• Payment providers, where needed to process payments, refunds, or payment enquiries.
• Technical service providers supporting website hosting, communications, security, and customer support.
• Professional advisers or public authorities, where disclosure is required by law or necessary to establish, exercise, or defend legal claims.

Information shared for a booking is limited to what is necessary for the relevant purpose. Rental companies and some booking or payment providers may act as independent data controllers. Their privacy policies explain how they process information under their control.

6. Payment Information

Where online payment is available, the payment provider identified during checkout processes the information required to complete the transaction. Its privacy policy applies to that processing.

Please do not send full payment card details, card security codes, or other sensitive financial information by email.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support booking functionality, remember preferences, and maintain security. Where optional analytics or advertising technologies are used, we request consent before activating them when required by law.

You can manage cookies through the website’s cookie controls, where available, or through your browser settings. Blocking essential cookies may affect the booking process or other website features.

8. International Data Transfers

Depending on the location of the rental company and service providers involved in your booking, your information may be processed outside your country of residence.

Where GDPR transfer requirements apply to transfers outside the European Economic Area, the relevant safeguards must be in place. These may include an adequacy decision or approved contractual safeguards. You may contact us for information about safeguards relevant to your data.

9. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected. Retention depends on the type of information, the booking or enquiry involved, applicable legal requirements, and the need to resolve disputes.

Booking and transaction records may need to be retained after a rental ends for accounting or legal purposes. Support correspondence is kept for as long as needed to address the enquiry and related issues. Information is deleted or anonymised when it is no longer required.

10. Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no website, transmission method, or storage system can guarantee complete security.

11. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Request restrictions on processing.
• Receive eligible information in a portable format.
• Object to processing based on legitimate interests.
• Object to the use of your information for direct marketing.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with a competent data protection authority.

To submit a request, email [email protected]. We may request information reasonably necessary to verify your identity. We respond within the period required by applicable law, generally one month where GDPR applies, subject to permitted extensions.

If your request concerns information controlled directly by a rental company or payment provider, you may need to contact that organisation.

12. Required Information

Certain information is necessary to arrange a booking or respond to your request. If you choose not to provide it, we or the selected provider may be unable to complete the reservation or deliver the requested service. Optional information will be identified where it is requested.

13. Third-Party Websites

Our website may contain links to rental companies, booking platforms, payment services, or other external websites. Their privacy policies apply when you use their services. We encourage you to read those policies before providing personal information.

14. Children’s Privacy

Our service is intended for customers who meet the selected rental company’s minimum age requirements. It is not directed at children. If you believe a child has provided personal information through our website, please contact us so we can review and address the matter.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, data processing practices, or legal requirements. The latest version will appear on this page with an updated date. Where required, we will provide additional notice of significant changes.

16. Contact Us

For privacy questions or requests concerning your personal information, please contact:

Website: CarRentalStavanger.com
Email: [email protected]